Talk to us

Five welcomes all comments from viewers about its programmes and its website.

Customer Services handle many varied enquiries. Therefore, there is a strong possibility that your question may have been asked before. Please see our Frequently Asked Questions (FAQ) page as this should answer the majority of questions that people have regarding Five. The FAQ page provides information on the history of Five, our programmes and policy decisions.

If you don't find the answer to your question or have a specific enquiry or complaint about a Five programme or wish to make a comment about Five in general, contact us at:

Five
22 Long Acre
London
WC2E 9LY<

0845 7 050505
0207 421 7270
customerservices@five.tv

We aim to respond to e-mail enquiries within 72 hours and letters within four days. However, there may be times when the service is busy, that responses take longer to deal with.

Please note that should you have an urgent programme enquiry you may get a quicker response if you contact us by telephone on the number listed above.

Customer Services is open between 09.00 and 19.30 Monday to Friday. The office is closed on Saturdays and Sundays and Bank Holidays but an answering machine service is available. A detailed summary of telephone calls and all correspondence is distributed to Five staff members each day.